Are you currently experiencing intermittent connectivity or slow speeds?

If your cable modem is not found on the list below, there is a possibility that your modem is at the end of it’s life and needs to be replaced. Please contact customer care at 253.683.4100.

Always make sure you can return your cable modem to where you purchased it in case it turns out to be incompatible.

Lightcurve-approved cable modems for all service areas as of March 6, 2025.

Actual speeds may vary depending on the number, performance, and configuration of the following:

• Connected PC or connecting PC (Gigabit Ethernet NIC required for 100M or higher)
• Hardware (Processor, Single Core, Multi-Core), RAM, Hard Drive (write speed capabilities)
• Router and connecting adapters (Gigabit Ethernet interface required for 100M or higher)
• Software application
• Website/Server Limitations (Not all speed test sites are capable of testing all speeds)

To reduce the number of telemarketing calls, you can place your name on the National Do Not Call registry by calling 1-888-382-1222 or go online at www.donotcall.gov.

Dolby Digital Surround Sound is an advanced form of digital audio coding that makes it possible to store and transmit high-quality digital sound far more efficiently than  previously possible.  It exploits characteristics of human hearing and gives a listener/viewer a more realistic feeling.

The movie studios adhere to a distribution schedule that includes guidelines for theatrical release, video store release, in-home pay-per-view, and now On DEMAND. As On DEMAND viewing of movies becomes more popular, we anticipate that the studios may make their movies available earlier.

New titles appear every week.

There is no monthly fee for On DEMAND. All connect Digital Video subscribers can enjoy On DEMAND. The digital set top box provided by Rainier Connect to Digital Video subscriber interacts/communicates with the servers located at Rainier Connect’s cable head end to stream and control movies. Certain subscription services and movies On DEMAND are available at additional cost.

If you already have an online account set up, simply visit SmartHub and sign in.

Online payments are free and allow you to pay your bill using your debit card or credit card. You can even set up automatic payments, or pay just one month at a time.

In order to publish your website you will need to setup an FTP (File Transfer Protocol) client. We recommend FileZilla to get your feet wet. You can download it for Windows,Mac OSX, and Linux here Filezilla Download

Site Manager & Connecting

1. Go to the menu and select File -> Site Manager
2. Click the New Site button
3. Right Panel -> General Tab:
   • Host: Enter your domain name. ie For us it would be Rainierconnect.com
   • Login Type: Change this to Normal
   • User: Enter your domain name again. ie Rainierconnect.com
   • Password: Enter your website password
4. Right Panel -> Advanced Tab
   • Default Local Directory: Click browse and select the directory on your computer that contains your website files
   • Default Remote Directory: Type in /public_html
   • Leave everything else default and click Connect
5. That’s all there is to it! Next time you open FileZilla you just go to File -> Site Manager, select your site and click connect

What now?

So now that you are connected to your website it’s time to upload (update files on your site) your website. The left panel is your local computer and the right side is your server. Anything you put on the right side will be uploaded to your website. You can drag and drop files or directories between the panels to transfer files. Once you upload your website make sure your default page is named index.html. This will be the page that’s displayed when someone just goes to your domain without specifying a file ie http://rainierconnect.com/