Voicemail Features for Digital Phone Service
To check Voicemail from an external phone:
1. Call the system: (253)262-1222
2. Enter your PIN
To check Voicemail from your Digital Phone:
1. Dial *98
2. Press 1 to listen to your voicemail or press 1 1 to listen to your emails and faxes
Mailbox Settings:
For any of the following options, press 4 to enter the Mailbox Setting Menu, then press # until you hear the option you’re looking for. Press 0 to enter the menu for your selection.
Greetings:
1. Out of hours greeting: Press 2 to select your Out of Hours greeting
2. Busy Greeting: Press 6 to select your busy greeting. Press * to leave your busy greeting as is
PIN:
Change your PIN:
1. Press 1 to change your PIN, when prompted, enter a new PIN followed by #, when prompted, re-enter your new PIN followed by a #
Setting up Your Voicemail Account
Setup Instructions:
If logging into your account for the first time, please follow these instructions to set up your voicemail.
*Voicemail setup must be done over the phone.
1. Call the system: (253)262-1222.
2. Enter the Default PIN: 000000 + #
3. Create a new PIN and re-enter the new PIN to confirm. To cancel your PIN setup, press * at any time.
4. Record a Greeting. Your personal greeting must be 2 to 30 seconds long. Press 0 to change your new greeting. Press # to keep your new greeting.
5. Record your Name. Your recorded name must be under 10 seconds long. Press 0 to change your recorded name. Press # to keep your recorded name.
Congratulations you have successfully set up your Voicemail Account!
POP3 vs. IMAP
POP3 also known as Post Office Protocol, delivers all the mail from the server to your email client in a one-time pop. POP3 by default deletes the message from the server after delivering the messages to your email client on your computer. You can choose to leave a copy of the message on the server to be accessed at another time by another device such as your phone. There is no two-way synchronization between your device and the mail server.
Advantages:
-A local copy of your email on your actual computer
-Emails do not fill up your Webmail sever box
Disadvantages:
-No remote copy
-All mail is stored in one and only one place
IMAP also known as Internet Message Access Protocol, is a true two-way email management, any changes made in the IMAP client will synchronize with the server. This means that any email read on your email client will automatically appear as read when you check your account later via Webmail or on your desktop computer. Any messages or folders you read, move, or delete will be updated across all devices, so if you delete a message from a device such as your phone, it will be deleted from the server. No matter which client you use, you will see the same inbox, with the same settings. IMAP also supports offline use, so any changes made without an Internet connection will be updated when you connect to the server again. All messages are permanently stored on the server until purposely deleted.
Advantages:
-You can keep a local archive and be assured that a copy exists on the server
-You can access your email from any device with ease
Disadvantages:
-If you have limited space on the server Webmail, the Webmail box will fill up and messages to you may start bouncing back to the senders
-You need to be vigilant about checking your Webmail to ensure it does not fill completely up
When setting up an email client on your computer, keep these options in mind when you are asked whether you want to set your email up as POP3 or IMAP.
Windows Mail on MS Vista
1. Open Windows Mail and click on Tools>Accounts.
2. Click on Add.
3. In the Select Accounts window, Click on Email Account, then click Next.
4. In the Your Name box, enter the name you want recipients to see when you send emails, then click Next.
5. In the Internet Email Address box, enter your full email address, then click Next.
6. In the Setup Email window, choose your Incoming Server Type, this will either be POP3 or IMAP, depending on your preference, the Incoming Mail Server is mail.rainierconnect.com. The Outgoing Mail Server (SMTP) is mail.rainierconnect.com, below that box, click on My Outgoing Server Requires Authentication. Click Next.
7. In the Internet Mail Logon window enter your Email User Name, which is your full email address. Enter you email password in the next box, choose Remember Password and click Next.
8. The following window should appear: Congratulations, check the Do Not Download My Email At This Time box, and click Finish.
9. Your email client is now setup and ready to use!
- Open Mail (click it on the Dock or open it from the Applications folder).
- If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
- Fill in the Full Name, Email address, and Password fields. Deselect “Automatically set up account” if it is enabled. Click Continue to proceed.
- Choose the proper Account Type.
- Give your account a description. It can be called whatever you want.
- Enter your Incoming Mail Server, mail.rainierconnect.com.
- User Name and Password. Click Continue to proceed.
- If prompted, enter your Incoming Mail Security settings. Click Continue to proceed.
- Enter the Outgoing Mail Server details mail.rainierconnect.com.
- Select “Use Password Authentication” and enter your User Name and Password. Click Continue to proceed.
- If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.
- Verify your settings in the Account Summary. Check “Take account online”. Click “Create” to complete the process.
After completing these steps you should be able to send and receive email via this account.
Mozilla Thunderbird Client
1. In Mozilla Thunderbird, from the Tools menu select Account Settings.
2. Select Email account, and then click Next.
3. Enter your name and e-mail address, and then click Next.
4. Select POP3 or IMAP as the type of incoming server you are using. Your incoming server is mail.rainierconnect.com. Click Next.
5. Enter your full e-mail address for the Incoming User Name, and Outgoing User Name. Click Next.
6. Enter a name for your email account and click Next.
7. Verify your account information and click Finish.
8. In the Account Settings window, select Outgoing Server listed below your new account in the left-hand column.
9. Type mail.rainierconnect.com for the Server Name and change the Port setting to 587.
10. Select Use name and password and enter your e-mail address. Thunderbird will ask you for your password the first time you try to send mail. Click OK.
11. Your Thunderbird Email account should be ready for use.
Windows Live Mail
1. Open Windows Live Mail and enter your full email address, email password and check Remember Password. Display Name is the name you wish to have in the From field for you emails.
2. At the bottom of the box, check Manually Configure Server Settings for Email Accounts and click Next.
3. On the Add an Email Account box, choose either POP3 or IMAP according to your preferences. The Incoming Mail Server is mail.rainierconnect.com. and the Server Port Number will be either 110 (POP3), or 143 (IMAP).
4. Choose Log On Using: Clear Text Authentication. Log On ID is your full email address. The Outgoing Mail Server is mail.rainierconnect.com and the Server Port Number is 587. Check My Outgoing Server Requires Authentication.
5. Click Next, and then Finish.
6. You should now be able to send and receive email
Setup Outlook 2003 email client:
1. Open Outlook 2003 and click on Tools>Email Accounts.
2. When the Email Accounts box appears, choose Add a New Email Account the click Next.
3. Choose IMAP or POP3, depending on your preferences then click Next.
4. This box enables you to add your information: User Information, Server Information, and Logon Information.
- User Information-Your Name as you would like it displayed. Email address, your full email address.
- Server Information-Incoming Mail Server, mail.rainierconnect.com. Outgoing Mail Server, mail.rainierconnect.com
- Logon Information-User Name is your full email address. Password is your email password, and check Remember Password.
5. DO NOT check Logon Using Secure Password Authentication, ignore this option.
6. Click on More Settings. On this box, click on the Outgoing Server tab. Choose My Outgoing Server Requires Authentication, and make sure Use Same Settings as My Incoming Mail Server, is selected.
7. Click on the Advanced tab and ensure that the Incoming Server Port number is set to either 110 (POP3) or 143 (IMAP). Also change the Outgoing Server Port Number to 587. Nothing else should be selected on the page at this time.
8. Click OK, and then Finish.
9. Your Outlook 2003 in now set up and ready to use.
Setup Outlook 2007 email client
1. Open Outlook 2007 and click on Tools>Account Settings.
2. Under the Email tab, click New.
3. Check the Manually Configure Server Settings or Additional Server Types.
3. Under Choose Email Service, select Internet Email, click Next.
4. On the Internet Email Settings box, you will configure the following: User Information, Server Information, and Logon Information.
- User Information-Your name. Email Address is your full email address.
- Server Information-The Account Type is either POP3 or IMAP depending on your preference. Incoming Mail Server is mail.rainierconnect.com. and Outgoing Mail Server is mail.rainierconnect.com.
- Logon Information-User Name is your full email address. Password is your email password. Check Remember Password.
5. Click on More Settings.
6. On the Outgoing Server tab, select My Outgoing Server Requires Authentication and ensure that Use Same Settings and My Incoming Mail Server is selected.
7. Click on the Advanced tab and verify that the Incoming Mail Server Port Number is either 110 (POP3) or 143 (IMAP), and that the Outgoing Mail Server Port Number is 587. Use the Following Type of Encryption should be set to None.
8. Click OK and then Click Finish.
9. You have set up Outlook 2007.