If there is an issue with your payment, including insufficient funds, closed or unauthorized accounts, or other rejection of payment from your bank, you will be charged a $20 fee by Lightcurve along with any usual charges from your financial institution. Additionally, in the event of repeated rejected payments, Lightcurve will suspend all future automatic deductions. If you anticipate a problem with your bank account, please contact Lightcurve as soon as possible.

Unpaid suspended accounts will first fall into the category of temporary disconnection status in which payment of all past due balances and reconnect fees must be paid up front to reconnect.

If payment is not received within 3 days of temporary disconnection, accounts may fall into permanent disconnection status, in which the account will be closed and replacement costs for any leased equipment will be billed to the account. Payment of all past due balances, reconnect fees, *billed equipment charges, and the first month of services in advance must be paid in full to reconnect from permanent disconnection status.

Addresses with facilities that have been physically disconnected upon permanent disconnection status will incur additional fees for the return trip to reconnect, and dates for re-establishment of services will depend on schedule availability.

*Excluding Boost WiFi equipment.

If your account is disconnected due to non-payment of services, it will result in a void of all special offers and a return to regular pricing. The account will not be eligible for any promotional rates upon payment and reconnection of services.

Should service(s) be disconnected, reconnect fees will apply per service and will be required to re-establish service. Re-connection is based on the available appointments in the service schedule. Payments made after 4:30pm will be reconnected the next business day.

Reconnect turnaround times may vary based on availability on our schedule. Please contact us at 1.800.832.5725 to let us go over the details on your account.

Unpaid balances for services and non-returned equipment fees will be sent a final notice for payment at 90 days past due. If payment is not received by the date given on the final notice, the account will go into collections status.

For those customers that receive cable television service, the FCC allows the local franchising authority (city or county government) to collect up to five percent of all revenues earned by a cable operator in exchange for consent to use right-of-ways and easements for the cable system’s construction and operation.

Short for Public, Educational, and Governmental, the PEG fee is a flat fee charged to cable subscribers. In compliance with the 1984 Cable Franchise Policy and Communications Act, this fee helps to fund local organizations to provide training and access to media technology and cable distribution on local cable systems.

This surcharge is mandated by local governments to help pay for emergency services. The money collected from this charge is forwarded directly to the appropriate entity (state or county).