With 25 years in customer care, Amanda Singleton knows a thing or two about earning—and keeping—trust. As a seasoned leader at Lightcurve, she’s the go-to expert in consumer advocacy and scam prevention. Whether guiding teams through five company acquisitions or leading three major billing conversions (with minimal customer disruption), Amanda makes complex transitions feel seamless.
Her passion for protecting customers runs deep. Amanda’s team implemented company-wide training on Customer Proprietary Network Information (CPNI) and Red Flag rules, helping employees spot fraud before it strikes. She stays sharp with regular Arctic Wolf security sessions. And is a familiar face at industry events like the Washington Independent Telecom Association (WITA) Leadership and National Content & Technology Cooperative (NCTC), where she’s always staying educated the latest scam trends.
Amanda leads a 32-person team with heart and precision, blending technical know-how with a deep empathy for the people behind every call and case. Whether she’s speaking at the Economic Alliance Women in Business Seminar or solving a billing mystery, one thing’s clear: Amanda is all about smart protection and stellar service.
