Voice Network Upgrade

• Voicemail:
  • Saved voicemail messages will not be transferred to the new platform after the upgrade. We will keep your voicemail messages saved on the old platform for 30 days.
  • Your new voicemail will be active after the upgrade. Prepare to record a new greeting message and modify the default voicemail PIN (1234) to your own.
• Features:
  • Your saved call forwarding and blocked numbers should be transferred during this process. Please validate after the upgrade is complete.
  • Many of the star prompts will remain the same.

• Access your voicemail: You can access your voicemail by dialing *98 from your phone using the default PIN (1234). You will be prompted to update your PIN and record a new greeting message.
• Saved voicemail messages: While these were not transferred to the new platform, your saved voicemail messages will remain accessible on the old platform for 30 days.
• Call forwarding and blocked numbers: These should have been transferred during this process. Please validate these settings.

In Yelm

If you have saved voice messages, here is how to access and retrieve them. There is no option to download them, it would be a listen and capture on a recordable device.

To access your voice mailbox

• Dial 360.458.8000. Then either:
  • Press # if calling from the phone your voicemail is assigned to, or
  • Enter your telephone number, including area code, if calling from a remote phone.
• If using Auto Login and accessing from a remote phone, no entry is required.
• If requested, enter your password, followed by the # key. Your password will be a default code of "1234" until you change it.
• Press 1 to retrieve messages
• Press 3 to send
• Press 7 for current date and time
• Press 9 for mailbox setup

Accessing your sub-mailbox (optional feature)

• Access your mailbox as described above.
• If you are the Group Administrator and wish to record a group greeting, press * to access the Group Greeting Menu. A voice prompt will guide you through those steps, or
• Enter your sub-mailbox number.
• If requested, enter your password, followed by the # key. Your password will be a default code of "1234" until you change it.
• Press 1 to retrieve messages
• Press 5 to hear which sub-mailboxes have new messages, or
• Press 9 for mailbox setup

To retrieve messages

Three options in the message retrieval menu:

• Press 1 for new messages
• Press 2 for saved messages
• Press * to return to main menu

To listen to messages

• Press 1 to play or re-play message
• Press 2 to save message and go to next
• Press 3 to delete message and go to next
• Press 4 to save message as new
• Press 5 to reply to a message *
• Press 6 to forward message *
• Press 7 to skip back three seconds
• Press 8 to pause or continue message
• Press 9 to skip forward three seconds
• Press * to return to main menu *

* Optional feature

You can access your voicemail from your phone or remotely from another device. Note that the default PIN is 1234. The first time you access your voicemail box, you will be prompted to set a new PIN which must be 4 digits or longer.

Direct access

1. From your phone, dial the Voicemail Management star code *98
2. Enter the 4-digit PIN and press #.

Remote access

1. From another line, dial your 10-digit phone number.
2. When the voicemail greeting plays, press #.
3. Enter the 4-digit PIN and press #.

Voicemail menu options

Once logged in, press 1 to listen to messages. Use the following to navigate the menu:

• Press 1: Skip message
• Press 2: Save message
• Press 3: Erase message
• Press 9: Repeat message
• Press 0: Exit menu

Personalized options

Once logged in, press 8 to access the personal options:

• Press 1: Change the PIN
• Press 2: Manage the greetings
  • Press 1: Change the default greeting
  • Press 2: Change the "busy" greeting
  • Press 3: Change the "no answer" greeting
• Press 5: Forward your calls
  • Press 1: Forward all calls (then enter your destination)
  • Press 2: Send calls to your line
• Press 6: Enter forwarding destination number
• Press 9: Repeat personal options
• Press 0: Exit menu

Dial these codes to activate and deactivate features on your account. Codes marked with a "+" require dialing additional information, such as a phone number.

Call handling

Call forwarding

Call screening

Call Screening lets you control who can reach your phone and what happens when they call: allowed through, blocked, blocked with a message, or forwarded.

Note: To target a group of numbers sharing the same area code and/or prefix, enter just the first few digits of the phone number instead of the full 11-digit number.

Remote forwarding

You can set up Unconditional Call Forwarding remotely through the voicemail system, even during a power outage, internet outage, or device failure:

• From a phone not connected to your account, dial your 11-digit phone number.
• When you hear your voicemail greeting, press #.
• Enter your voicemail PIN followed by #.
• Press 8 for personal options, then press 5 for the Call Forwarding menu.
• Press 1 to forward all calls (then enter the destination number), or press 2 to send calls back to your line.

Caller ID

Call waiting

Do Not Disturb

Other useful codes

Three-Way Calling doesn't use a star code: while on an active call, press and release the switch hook or flash button, dial the second party once you hear a dial tone, then press and release the switch hook or flash button again once they answer to join all three lines.