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    No Audio on Local Channels – Cable TV Issues

    No Audio on Local Channels – Cable TV Issues

    Solution/Answer:

    If you have audio on most channels, but have silence on some or all of your local network channels, you may have the Secondary Audio Programming (SAP) turned ON.

    • The SAP feature allows your TV, VCR or Digital Cable box to tune in a second “track” of audio programming.
    • Not all channels broadcast SAP signals.
    • Some channels may not broadcast any sound when the SAP feature is activated. Local network channels are a good example of this.
    • Channels that utilize SAP usually transmit the dialogue in a second language (such as Spanish). Some channels transmit other types of audio programming, such as classical music.
      To disable the SAP on your digital box:

    • Press the “Settings” button on the digital remote one time.
    • This will bring you to the “Quick Settings” screen.
    • You should see an option on this screen that says either “Disable SAP” or “Choose SAP Language”.
    • Highlight the appropriate option using the up or down arrow buttons on your digital remote control.
    • If you see the “Disable SAP” option
    • Press the “Select” button and your audio should return.
    • If you see the “Choose SAP Language” option
    • Use the left or right arrow buttons to choose the “English” setting
    • Then press the “Select” button and your audio should return.
      MTS, Stereo or SAP Problems

    • Verify in the program listing guide that the program has those features.
    • Check to see if the “MTS”, “STEREO” or “SAP” light on the TV or VCR is on.
    • If not, push the “MTS”, “STEREO” or “SAP” button on the TV or VCR.
    • Adjust the fine tuning on the TV set to restore the stereo or SAP.
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