If your account is disconnected due to non-payment of services, it will result in a void of all special offers and a return to regular pricing. The account will not be eligible for any promotional rates upon payment and reconnection of services.
For those customers that receive cable television service, the FCC allows local franchising authority (city or county government) to collect up to five percent of all revenues earned by a cable operator in exchange for consent to use right-of-ways and easements for the cable system’s construction and operation.
Short for Public, Educational, and Governmental, the PEG fee is a flat fee charged to cable subscribers. In compliance with the 1984 Cable Franchise Policy and Communications Act, this fee helps to fund local organizations to provide training and access to media technology and cable distribution on local cable systems.
If a payment is refused by your bank for any reason, including insufficient funds, closed or unauthorized accounts, you will be charged a $20 NSF fee by Rainier Connect along with any usual bank charges. Additionally, Rainier Connect will suspend all future automatic deductions. If you do have a problem with your bank account, please contact Rainier Connect as soon as possible.
If you know that you will not be able to make your Rainier Connect bill this month, please contact our offices 8:30 AM – 5:00 PM, Monday through Friday. One of our Customer Care Representatives will gladly discuss any payment arrangements. Calling promptly to discuss payment arrangements may prevent a disruption in your service.