Question:
Lightcurve is upgrading their voice network for improved reliability and to support future products. How will these changes affect my current voice service?
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Tariff Update
Solution/Answer:
Lightcurve is upgrading their voice network to enhance reliability and support new products in the future. As part of this transition, Lightcurve will be moving to a new platform for their voice services. This means some calling features will no longer be available for sale, starting June 30, 2025.
Lightcurve submitted a request to state regulators to remove certain legacy calling features from their service tariff, effective June 30, 2025. These features will be discontinued only after regulatory approval and once customers are successfully migrated to the new platform.
See the relevant dates below:
|
Customer notification letter |
May 30, 2025 |
|
Features removed from tariff and no longer available for sale |
June 30, 2025 |
|
Removal of features |
TBD, customers notified 15 days prior. |
Lightcurve has already notified impacted customers and will continue to keep them informed throughout the transition. Lightcurve will notify each customer 15 days before their scheduled features removal date and provide all the necessary details to help guide them through the transition.
Calling Features Being Retired:
- Speed Calling (8-code / 30-code)
- Group Intercom
- Warm Line / Hot Line
- Call Transfer
- Distinctive Ringing
- Continuous Redial
- Ring Again
- Telemarketer Call Screening
As a customer, what action do I need to take?
No action is required right now. Lightcurve will provide updates to affected customers with each relevant date, along with everything needed to ensure a smooth transition.
I want to:
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