Network Operations Center Supervisor
Position Summary
Network Operations Center (NOC) Supervisor is responsible for managing a team of NOC technicians and ensuring the smooth operation of our network infrastructure. This role oversees the monitoring, maintenance, and support of our network and telecommunications systems, ensuring high availability and reliability for our customers. The ideal candidate will have robust leadership skills, a deep understanding of the telecommunications industry, and experience managing a network operations center.
Key Responsibilities:
- Team Leadership: Manage and supervise a team of NOC technicians, providing guidance, mentorship, and support.
- Operations: Oversee the daily operations of the NOC, including monitoring network performance, troubleshooting issues, and coordinating with various departments for issue resolution.
- Performance Monitoring: Ensure adherence to service level agreements (SLAs) and operational level agreements (OLAs) for incident response and resolution.
- Collaboration: Collaborate with other IT teams, including network engineering, systems administration, and security, to ensure integrated and seamless operations.
- Training & Development: Conduct training programs to enhance team members’ skills in customer service, product knowledge, and sales techniques.
- Reporting: Generate and maintain reports on NOC performance metrics, network uptime, incident response times, and other key performance indicators (KPIs).
- Operational Efficiency: Develop and implement policies, procedures, and workflows to streamline NOC operations and improve efficiency.
Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience is weighted heavily.
- Experience: Minimum of 5 years of experience in a NOC environment, with at least 2 years in a supervisory or team lead role.
- Skills:
- Strong leadership and team management skills.
- Excellent communication skills, both written and verbal, with the ability to interact effectively with stakeholders at all levels.
- Strong analytical skills for interpreting data and making informed decisions.
- Solid understanding of network protocols, routing, switching, and telecommunications systems.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Relevant certifications (e.g., CCNA, ITIL) are a plus.
- Personal Attributes:
- Customer-focused and results-oriented mindset.
- Adaptability and willingness to learn and implement new strategies.
- Strong organizational and time management skills.
Compensation
The annual salary range for this position is $74,000 to $104,000 per year.
To apply, please email your resume to careers@getlightcurve.com and reference Network Operations Center Supervisor in the subject line.
Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
About Lightcurve
Lightcurve is a privately held company headquartered in Tacoma WA. With a 100-year history of offering connectivity solutions to the communities it serves, Lightcurve has established a reputation as a customer and service-oriented enterprise. In 2020, Lightcurve entered into a long-term partnership with the City of Tacoma to operate the city-wide high speed internet network providing competitive broadband in Tacoma, now representing the largest market served by Lightcurve. In 2023 Lightcurve closed on a transaction to be acquired by Palisade Infrastructure (“Palisade”). This investment will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. Lightcurve is committed to delivering the best internet experience at home and at work. The company will combine the latest and most reliable fiber optic technology with a promise of transparency and trusted service from people who live and work in the communities we serve.
To Apply
By Mail: Resumes & Cover Letters can be mailed to:
Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402
By E-mail: Resumes & Cover Letter can be e-mailed to:
About
Lightcurve
Lightcurve is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.
Lightcurve is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Lightcurve is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.
