Hey Neighbor!

Welcome to the Lightcurve family, we are excited to announce that Lightcurve has completed the acquisition of Consolidated Communications in Ellensburg, Selah, Yelm, and surrounding service areas.

We have completed the acquisition and today when you call in for service or support, the Lightcurve team will answer the phone and be ready to assist you.

Please watch your mail and email for detailed information on your account, online access and billing information. We are working hard to make this change as seamless as possible and we will have teams ready to help guide you through the steps.

So, what can you expect as a new Lightcurve customer?

World-class Service
and Support

We’re all about making sure you’re taken care of. Have a question? Need a hand? Our team is here for you, every step of the way.

Exciting
New Tools

Get ready for some seriously cool stuff. We’re talking about a SmartHub app, online account upgrades, and even the ability to set up text message notifications.

More Choices,
More Flexibility

As a Lightcurve customer, you’ve now got access to all of our services and our teams that are always nearby when you need us.

Smooth
Sailing

We know change can sometimes be a bit bumpy, but we’re here to make sure this transition is as smooth as possible for you. Sit back, relax and let us take care of the rest.

Ready to get connected?

Here are some ways to jump-start your Lightcurve experience.

Setup Autopay

Billing Cycle

Download SmartHub App

Email Notifications

Text Notifications

Pay by Phone

Now, a little about who we are

For more than 100 years, Lightcurve has been the source for quality connectivity in the Pacific Northwest. We keep reinventing ourselves to find new ways to connect you to what matters most. And we’ve always remained true to the vision of investing in our community. We live and work here, where you are. We’re nearby.

You can count on Lightcurve to connect your whole world. With an array of speed and pricing options, you never have to compromise on what you want.

Welcome to Lightcurve!

Frequently Asked Questions

What changes will there be to my service?

As of today, you will receive the same service you have previously received. We expect that with added investment, over time, high-speed internet service will expand and improve.

Will there be new services? What are they?

Lightcurve seeks to make meaningful investments in the network and service capabilities. We will continue to launch products and services that are valued by our customers.

Will my price stay the same? What will happen to costs? Will a new company charge more?

At the time of transition to Lightcurve, your prices and service will not change. At Lightcurve we know we must create value for you, and we are committed to doing so. We think our future products will be price competitive and a great fit for your internet and phone needs. We pride ourselves on being trustworthy - no contracts, no data caps, no surprises!

Who do I call for technical support?

Lightcurve has a team of employees who are dedicated to serving our customers. Our exceptional commitment and service to our customers means you can expect to experience improved support in Ellensburg, Selah, Yelm, and surrounding service areas. Lightcurve offers 24/7 support for all of our customers. You can reach us at (800) 832-5725 for all your service and support needs.

Is there a change to my bill due date?

Yes, it is likely you will have a new bill due date. In the coming weeks, we will reach out by mail and email (when available) to provide updates and information specific to your account.

Where will I go to pay my bill?

We expect to offer you easier and simpler ways to pay your bill and do business with Lightcurve.

Automatic Payments
If your Consolidated Communications account was set up for autopay, you will need to establish a new recurring payment agreement after June 3. We are not able to move payment information from one system to another as a protection to your private information. Above, select Setup Autopay and follow the instructions to set up as a New User.

Online Bill Pay
You will need to create an online account to view and manage your account and pay your bill online. Your account number will remain the same, which you will need to access your new online payment center. Your account number will also be on your first bill. You can also download the Smart Hub app for iOS and Android devices. Above, select Download SmartHub App and follow the instructions.

What if I want to pay by check?
If you prefer to pay through your bank bill pay system or mail a check, you must update your mailing address to:
Lightcurve
PO Box 34540
Seattle, WA 98124-1540

Consolidated Communications will no longer process your payments.

NOTE: DO NOT USE YOUR CONSOLIDATED COMMUNICATIONS ACCOUNT LOG IN FOR LIGHTCURVE SMART HUB.

Will I notice a transition to a new owner in my service?

We hope you will see a marked improvement in your service experience. Of course, initially you will continue to receive the same service you have been receiving. You will now receive your bills from Lightcurve, a new account portal, and new phone numbers to call for support.

Will there be an interruption to my service?

No, your service will continue as it is today. There will be no interruption to your service as a result of this transaction.

What will happen to my contract?

Nothing. Currently, there are commercial accounts with contracts that will seamlessly transition to Lightcurve, but residential customers are not required to have contracts.

How do I read my new bill?

You can find important information on how to read your new bill by clicking here.

How do I set up my account and select how I would like to be contacted?

Click the Email Notifications and Text Notifications icons above to set up your preferences. Remember, you need to log in as a new user and your account number has not changed. Setting up your preferences helps us contact you regarding billing and service changes, as well as provide maintenance notifications.

I can’t find the letter you sent regarding important changes to my account, where can I find that information?

For customers in the Yelm, Rainier and surrounding areas, click here to review the letter sent regarding billing changes.

For customers in the Ellensburg, Selah and surrounding areas, click here to review the letter sent regarding billing changes.

How do I access my email?

If you have your email login bookmarked, you can still use that bookmark. If you need a new link, at the top right of our website click My Account and you can see Webmail options or click here.

Hey Neighbor!

Ready to get connected?