Manager/Senior Manager, Consumer Sales, Tacoma, WA
Position Summary
As the Manager of Consumer Sales, you will lead a team of outbound Consumer Sales Leaders and Associates in generating sales leads and converting them into customers through direct engagement with potential clients (including but not limited to door-to-door, MDU, retail and events). You will oversee the representation of our company and its products or services, ensuring effective communication of their value propositions and benefits to potential customers. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and the ability to drive sales results in a dynamic and challenging sales environment.
Key Responsibilities
LeadershipProvide guidance, support, and mentorship to the Consumer Sales Associates, fostering a high-performance sales culture. You will lead by example spending 25-50% of your time in the field identifying and approaching potential customers.
Strategy DevelopmentCollaborate with management to develop sales strategies and tactics to achieve sales targets and objectives.
Training and DevelopmentConduct training sessions to equip sales team members with the necessary skills and knowledge to succeed in their roles.
Performance ManagementMonitor sales team performance, provide regular feedback, and implement performance improvement plans as needed.
Territory ManagementCoordinate and allocate territories or neighborhoods to sales team members to maximize sales opportunities and coverage.
Customer Relationship ManagementOversee the management of customer relationships before, during, and after the sale to ensure customer satisfaction and retention.
Sales AnalysisAnalyze sales data and performance metrics to identify trends, opportunities, and areas for improvement.
Market ResearchStay informed about market trends, competitor activities, and customer preferences to inform sales strategies and initiatives.
ComplianceEnsure compliance with company policies, procedures, and regulatory requirements in all sales activities.
ReportingPrepare and present sales reports, forecasts, and recommendations to management on a regular basis.
Be a strong advocate for company purpose and valuesBy using the Lightcurve values as your guide to how you operate and engage with customers.
Measuring Success
Sales RevenueTotal revenue generated by the sales team within specified timeframes.
Number of SalesThe total number of sales closed by the sales team within a given timeframe.
Conversion RateThe percentage of leads or prospects approached that result in a successful sale.
Sales QualitySuccessful sales that ultimately convert into installed orders (as a first step) and such customers do not disconnect their services within the first 90-180 days.
Average Order Value (AOV)The average amount of revenue generated from each sale.
Lead GenerationThe number of new leads or prospects identified and added to the sales pipeline.
Activity MetricsQuantitative measures of the sales team activities, such as the number of doors knocked, presentations given, follow-up calls made, and appointments scheduled.
Customer SatisfactionFeedback from customers regarding their satisfaction with the sales process and interactions, the products or services purchased, and overall experience.
Contributing to and developing a performance and results oriented culture.
Behaviors that are aligned with and strengthen company values.
Experience and Qualifications
- Minimum five years experience in sales or customer service, especially in direct sales or customer-facing roles, is highly beneficial. Experience in selling similar products or services and can provide valuable insights and skills that are applicable to consumer sales.
- Proven track record of success in a leadership role (3 years experience minimum; Senior Manager 7+ years experience).
- Education: A high school diploma or equivalent, Bachelor’s degree in Business Administration or related field preferred.
- Valid Drivers license
- Excellent communication and interpersonal skills
- Self-motivated with a strong drive to achieve sales targets
- Ability to work independently and manage time effectively
- Knowledge of CRM systems and sales analytics tools
- A scrappy, nimble, innovative and hands-on contributor who is not afraid to roll up their sleeves to accomplish goals and has a passion for competing and winning against larger players in the market.
Compensation
The annual salary range for this position is $84,000 to $110,000 per year.
About Lightcurve
Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies
In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities.
To Apply
By Mail: Resumes & Cover Letters can be mailed to:
Human Resources
Lightcurve
2516 Holgate St.
Tacoma, WA 98402
By E-mail: Resumes & Cover Letter can be e-mailed to:
About
Lightcurve
Lightcurve is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.
Lightcurve is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Lightcurve is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.
