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    Manager, Consumer Sales

    Position Summary

    As the Manager of Consumer Sales, you will lead a team of Consumer Sales Associates in generating sales leads and converting them into customers through direct engagement with potential clients at their homes and events. You will oversee the representation of our company and its products or services, ensuring effective communication of their value propositions and benefits to potential customers. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and the ability to drive sales results in a dynamic and challenging sales environment.

    Key Responsibilities:

    • Leadership: Provide guidance, support, and mentorship to the Consumer Sales Associates, fostering a high-performance sales culture. You will lead by example spending 25-50% of your time in the field identifying and approaching potential customers by going door-to-door and attending events.

    • Strategy Development: Collaborate with management to develop sales strategies and tactics to achieve sales targets and objectives.

    • Training and Development: Conduct training sessions to equip sales team members with the necessary skills and knowledge to succeed in their roles.

    • Performance Management: Monitor sales team performance, provide regular feedback, and implement performance improvement plans as needed.

    • Territory Management: Coordinate and allocate territories or neighborhoods to sales team members to maximize sales opportunities and coverage.

    • Customer Relationship Management: Oversee the management of customer relationships before, during, and after the sale to ensure customer satisfaction and retention.

    • Sales Analysis: Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement.

    • Market Research: Stay informed about market trends, competitor activities, and customer preferences to inform sales strategies and initiatives.

    • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements in all sales activities.

    • Reporting: Prepare and present sales reports, forecasts, and recommendations to management on a regular basis.

    • Be a strong advocate for company purpose and values: By using the Lightcurve values as your guide to how you operate and engage with customers.

    Measuring success

    • Sales Revenue: Total revenue generated by the sales team within specified timeframes.

    • Number of Sales: The total number of sales closed by the sales team within a given timeframe. 

    • Conversion Rate: The percentage of leads or prospects approached that result in a successful sale.

    • Average Order Value (AOV): The average amount of revenue generated from each sale. 

    • Lead Generation: The number of new leads or prospects identified and added to the sales pipeline.

    • Activity Metrics: Quantitative measures of the sales team activities, such as the number of doors knocked, presentations given, follow-up calls made, and appointments scheduled. 

    • Customer Satisfaction: Feedback from customers regarding their satisfaction with the sales process and interactions, the products or services purchased, and overall experience. 

    • Contributing to and developing a performance and results oriented culture.

    • Behaviors that are aligned with and strengthen company values.

    Experience and qualifications

    • Previous experience in sales or customer service, especially in direct sales or customer-facing roles, is highly beneficial. Experience in selling similar products or services and can provide valuable insights and skills that are applicable to door-to-door sales.
    • Proven track record of success in a leadership role.
    • Education: A high school diploma or equivalent, Bachelor’s degree in Business Administration or related field preferred.
    • Valid Drivers license
    • Excellent communication and interpersonal skills
    • Self-motivated with a strong drive to achieve sales targets
    • Ability to work independently and manage time effectively
    • Knowledge of CRM systems and sales analytics tools
    • A scrappy, nimble, innovative and hands-on contributor who is not afraid to roll up their sleeves to accomplish goals and has a passion for competing and winning against larger players in the market.

    Compensation

    The annual salary range for this position is $68,000 per year + commission.

    To apply, please email your resume to careers@rainierconnect.net and reference Manager, Consumer Sales in the subject line.

    Lightcurve, formerly Rainier Connect, is an Equal Opportunity Employer.

    About Lightcurve (formerly Rainier Connect)

    Lightcurve (formerly Rainier Connect) is a privately held company headquartered in Tacoma WA. With a 100-year history of offering connectivity solutions to the communities it serves, Lightcurve has established a reputation as a customer and service-oriented enterprise. In 2020, Lightcurve entered into a long-term partnership with the City of Tacoma to operate the city-wide high speed internet network providing competitive broadband in Tacoma, now representing the largest market served by Rainier Connect. In 2023 Lightcurve closed on a transaction to be acquired by Palisade Infrastructure (“Palisade”). This investment will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. Lightcurve is committed to delivering the best internet experience at home and at work. The company will combine the latest and most reliable fiber optic technology with a promise of transparency and trusted service from people who live and work in the communities we serve.

    To Apply

    By Mail: Resumes & Cover Letters can be mailed to:

    Human Resources
    Rainier Connect
    2516 Holgate St.
    Tacoma, WA 98402

    By E-mail: Resumes & Cover Letter can be e-mailed to:

    Apply to Work at Lightcurve
    Lightcurve formerly Rainier Connect

    About
    Lightcurve

    Lightcurve, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

    Lightcurve is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

    Lightcurve is an Equal Opportunity Employer.

    Mashell Telecom, Inc. d/b/a Lightcurve is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.
    Lightcurve - Ultra-Fast, Reliable Internet for Home or Business
    Rainier Connect is now Lightcurve!

    New name, new look,
    same great service.