Combination Technician, Ellensburg, WA
Position Summary
Combination Technicians work both inside and outside to build, install, test, and repair telecommunication and broadband services for residential and commercial customers. Candidates need to be comfortable with the primary responsibilities and qualifications listed below. If you feel you are a close fit, but have weaknesses, please list them.
Key Responsibilities
Primary
- Installation of Fiber and Copper Internet, and Voice services.
- Installation of aerial or underground fiber and copper drops.
- Place aerial or underground fiber or copper cable.
- Educate customers on use of services.
- Analyze quality and determine acceptability of services delivered upon completion of installation.
- On call during scheduled time periods, and respond to calls as needed.
- Operate and maintain assigned vehicle in accordance with company guidelines.
- Ensure vehicle is stocked with necessary equipment.
- Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution.
- Maintain a sense of urgency and consistently meet deadlines.
- Accurately completes required paperwork and documentation associated with each job assignment.
- Maintain up-to-date documentation on network specifics, configurations, and changes.
- Work closely with other technical teams (e.g., technical support, dispatch, central office, engineering, customer service/sales, and management) to align network infrastructure with business needs. Stay updated on industry trends, technologies, and best practices in networking.
Secondary
- Performing copper and fiber splicing.
- Construction work such as placing cable, installing conduit, and working in open excavations.
- Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant Combination.
Measuring Success
- Contributing to and developing a performance and results oriented culture.
- Behaviors that are aligned with and strengthen company values.
Qualifications
Education
- High-school diploma or equivalent required.
Certifications
- Must possess a valid state driver’s license and non-negligent driving record.
- NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications a plus.
- Current first aid, CPR, or Flagger training a plus.
Requirements
- Ability to frequently move/lift 75lbs.
- Willingness to work outside in all weather conditions.
- Willingness to work in attics, basements, crawl spaces, manholes and other similar places.
- Ability to climb poles, ladders, and to be comfortable working aloft with hand tools.
- Must be able to work overtime and holidays as service conditions require.
Experience
- Technical training in fiber installation, copper installation, or similar field.
- At least 1 year experience as an Outside Plant Technician or Installer.
- Hands-on experience with modems, routers, and other network devices.
Skills
- Comfortable using computers including hand-held models to update work status and check new assignments.
- Demonstrable understanding of technology trends in the digital infrastructure sector and applying such technology to address customer needs and pain points.
- A scrappy, nimble, innovative, and hands-on contributor who is not afraid to roll up their sleeves to accomplish goals and has passion for competing and winning against larger players in the market.
- Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and articulate highest impact initiatives, with sound business judgement and a bias for action.
Personal Attributes
- Customer-focused and results-oriented mindset.
- Adaptability and willingness to learn and implement new skills and strategies.
- Strong organizational and time management skills.
- Comfortable supporting customers on site, and in person.
Schedule
- 8 hour shift.
- Day shift.
- Evenings and Weekends On Call when needed.
Compensation
- Job Type: Full-time IBEW Union.
- Pay: $23.11-$37.97 per hour DOE
- 9 Paid Holidays.
- 10 Vacation days per year.
- 10 Additional Paid Time Off days.
- Medical, Dental, & Vision Insurance, 401K w/ matching, Employee Assistance Program
About Lightcurve
Lightcurve (formerly Rainier Connect) is a privately held company headquartered in Tacoma WA. With a 100-year history of offering connectivity solutions to the communities it serves, Lightcurve has established a reputation as a customer and service-oriented enterprise. In 2020, Lightcurve entered into a long-term partnership with the City of Tacoma to operate the city-wide high speed internet network providing competitive broadband in Tacoma, now representing the largest market served by Rainier Connect. In 2023 Lightcurve closed on a transaction to be acquired by Palisade Infrastructure (“Palisade”). This investment will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. Lightcurve is committed to delivering the best internet experience at home and at work. The company will combine the latest and most reliable fiber optic technology with a promise of transparency and trusted service from people who live and work in the communities we serve.
To Apply
By Mail: Resumes & Cover Letters can be mailed to:
Human Resources
Lightcurve
2516 Holgate St.
Tacoma, WA 98402
By E-mail: Resumes & Cover Letter can be e-mailed to:
About
Lightcurve
Lightcurve is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.
Lightcurve is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Lightcurve is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.
